FAQ

That depends on what type of job you have or are applying for. Please contact the company or school you are applying to or email us for advice.  You can also check First Aid & CPR Courses.

AED is an abbreviation for Automated External Defibrillator. An AED is a machine used when giving CPR. AEDs save lives and all Red Cross certification courses except babysitting course include AED skills.

Most child care workers take the Emergency Child Care First Aid & CPR course which includes CPR level B. If you work with older children aged 8 years and over we recommend you take Standard First Aid & CPR level C. Standard First Aid includes skills for all age groups. If you still unsure which course to take, please call us or send us an email to discuss your situation and we will be happy to advise you.

Pre-reading is not required, however, if English is your second language, you may like to study the course book before your class. Once you have registered for a class you can email us to request a copy of the e-book.

Participants may use an electronic device (e.g., laptop, iPad, tablet, or smartphone) to access a digital course manual after registration.

Burnaby location: Studio 301 in the Enterprise Center in Boundary View Plaza.

• Address and Map:
• Parking: Off-street parking is available. There are 12 free off-street parking spots for building visitors, accessible via a code/barrier on a first come first serve basis. On-street parking is free on surrounding streets.
• Accessibility: There is no elevator at this location. The classroom is up one flight of stairs.

Langley location: 8790 204 St #1 Langley Township

• Address and Map:
• Parking: On-street parking is free on surrounding streets.

You will have access to relative digital book after the course. In the meantime, you can get a comprehensive guide from Red Cross website.  

View or download the comprehensive guide here.

Participants may use an electronic device (e.g., laptop, iPad, tablet, or smartphone) to access a digital course manual after registration.

Yes. Written knowledge evaluations are required for each Canadian Red Cross course that results in certification.

If English is your second language, or if you have a learning disability or difficulty reading, please discuss this with us when you register for the course or before your course date.

Knowledge evaluations must be completed individually—participants are not permitted to complete them in pairs or as a group. Written knowledge evaluations are closed-book evaluations.

If you do not successfully complete the knowledge evaluations you can go over your incorrect responses with the instructor immediately after the test.

Our goal is to help you feel more knowledgeable about first aid practices and better equipped to deal with a situation where first aid is required.

First Aid courses do require a certain degree of physical activity. For most people, the physical activity involved in a First Aid and/or CPR course should not pose a threat to their health. There are a small number of people who may find the physical activities in a course strenuous.

If you have any concerns about the level of activity involved in the course, please consult with your physician prior to attending the course. If you are unsure if you should participate in any aspect of the course involving physical activity, please email us and see the course instructor before the course begins.

We’re happy to work with you to schedule a private training. Please contact us

To be issued with a Red Cross certification, you will be required to fulfill the following requirements:

• Attend 100% of the course. If you do not attend 100% of the course, the instructor will not be able to issue you with the certification. This is a requirement of Canadian Red Cross.
• Participate fully during the course and be able to demonstrate the practical skills to the level required by the Canadian Red Cross.
• Achieve a minimum score of 75% during the multiple choice test. If you have any concerns about your ability to pass the written test, please contact us before your course to discuss your situation. We will do everything we can to help you to be successful.

Upon successful completion of your course, Canadian Red Cross will email your e-certificate to you via email.

 

 

In order to receive the Red Cross certification you need to:

• Attend 100% of the course
• Pass the written test
• Demonstrate the practical skills to the standard required

If you do not pass the written test and/or practical skills section of your course, you may re-register to repeat a course. The cost for a repeat course is 50% of the original course fee +GST. Registration for repeat courses must be requested by emailing our office and registration must be done by phone.

Red Cross certification is issued by the Canadian Red Cross, not by Family Plus First Aid. For help accessing your Red Cross account or if you have questions about certification, please contact the Red Cross Center.

Red Cross Centre: 1-877-356-3226
You will need to provide:

• First and last name
• Email address
• Phone number
• Date of First Aid/CPR course
• Name of First Aid/CPR course

Most Red Cross certification courses have a three year expiry. An exception is Basic Life Support (BLS), which has a one year expiry.

There is no expiry on participation in courses such as Babysitting.

Your Red Cross certification will include the following information:

• Red Cross logo
• You first and last name
• Course name
• CPR Level e.g. A, B, or C
• Certificate number
• Expiry date (usually three years from issue date)
• Issue date

Yes. Red Cross Standard First Aid is a national program. Your certificate is transferable between Canadian provinces.

Written knowledge evaluations are required for each Canadian Red Cross course that results in certification.

Knowledge evaluations must be completed individually—participants are not permitted to compete in pairs or as a group. Written Knowledge evaluations are closed-book evaluations.

if a participant does not successfully complete the knowledge evaluation, they are permitted to remediate incorrect responses with the instructor. They are not required to observe a waiting period prior to remediation.

Participants who indicate a challenge with reading or writing may complete their knowledge evaluation verbally with the instructor provided that it is administered individually.

If a participant is unable to pass the written test after a second attempt, or if they do not pass the practical portion of the course, they will need to re-register and repeat the training.

You can register for a first aid or CPR course right here on our website or you can call us to register by phone.

To register for a course online you need a Visa or Mastercard. If you don’t have your own credit card, you could ask a family member or friend to register for you. If this is not an option for you, please call our office to make arrangements to pay by e-transfer or business cheque.

We accept Visa, Mastercard, and business cheques. Payment must be received before the course date to hold your place. We will send you a course confirmation receipt by email within minutes of receiving your course registration.

For Family Plus First Aid cancellation policy, please view the answer to “What are Family Plus First Aid’s Terms and Conditions?” below.

Certification

First Aid and CPR

To obtain certification, participants must:

• attend 100% of the course. Students who arrive late may be denied admission. Students who arrive late back from breaks may not be allowed to continue with the class.
• participate in class activities, and demonstrate their practical skills to meet the standards required by the Canadian Red Cross.
• pass multiple choice written exam. 75% needed to pass.

Transfers

Not available.

Medical Issues

If you are unable to attend a course due to medical reasons, please contact us immediately as we may have wait lists for our courses.  Requests to change course dates must be made in writing via email and be accompanied by a doctor’s note that is signed and dated. $21 is applied.

Cancellations

Not available.

No Shows

If you do not show up for your course,  you will not receive a refund or be able to apply your payment to another course. If you were registered for the course by an agency, the agency may invoice you for the training.

Repeat Classes

If you do not pass the written test and/or practical skills section of your course, you may re-register for a repeat course. The cost for a repeat course is 50% or the original course fee +GST. Registration for repeat courses must be requested by emailing our office and registration must be done by phone.

If you do not receive certification because you arrived late or were late back from a break during the course, you will need to re-register for the course and pay the full course fee.

Blended Training

Participants must complete the online self-study training before attending the classroom session.
Participants must complete the online component and email the completion card sent by Canadian Red Cross to Family Plus First Aid at the latest before coming to the classroom for the skill component and written exam.

Participants are required to attend 100% of the classroom session. Participants who arrive late may be denied admission. Participants who arrive late back from breaks may not be allowed to continue with the class.

Participants are required to participate in class activities and demonstrate their practical skills to the standard required by the Canadian Red Cross.

Participants are required to obtain 75% in multiple-choice written exams.

Family Plus First Aid reserves the right to change these terms and conditions at any time. Please contact us if you have any questions.

All Family Plus First Aid classes are offered at a comfortable speed with a more comprehensive explanation of the First Aid material provided.

Also, we offer first aid classes in English, Korean, Chinese and Punjabi. Therefore, you can choose a language you feel the most comfortable in.

You will have access to the relative digital book after the course. In the meantime, you can get a comprehensive guide from the Red Cross website to read before the course so that you will be more familiar with first aid language.

View or download the comprehensive guide here.