FAQ

Frequently Asked Questions

Learning first aid can seem intimidating. Review our frequently asked questions below to learn more about what courses are right for you, what you can expect from our trainings and what it means to be certified.

First Aid Courses

Registration

  • Family Plus First Aid reminds participants to stay home if they have any symptoms of illness prior to class and provides accommodation for participants wishing to reschedule due to illness.
  • Family Plus First Aid informs participants they will need to be wearing a face mask to enter the classroom and complete training. If participants are unable to wear a face covering to their class, they will not be admitted into the class and must reschedule.

Prescreening

  • Before admittance into the class: All participants will be asked to determine if they have been ill or have had any signs of illness within the last 24 hours (fever, cough, breathing difficulties/shortness of breath, or other symptoms), or been in contact with someone who is ill. See screening questions.
  • Participants who have pre-existing conditions (e.g., allergies causing sneezing) will be discouraged from attending training. This extra due diligence ensures all participants in the course can feel secure.

Building protocols

  • Building signage will include a notice asking those entering to not do so if they are ill or showing signs of illness.
  • There will be markers for those standing outside the premises or where to stand within the premises.
  • There will be indications where participants should go when they have entered the premises for their training. Directional signage or markings on the floor will be used.
  • Easy, visible access to sanitization stations will be provided near the classroom space. For example, sanitization stations will include a space to wash hands with soap and water, paper towels instead of cloth towels, hand sanitizer, etc.
  • The kitchen will be closed.
  • Only one person will be allowed in the washroom at a time. Others will wait outside two meters away from each other. There is a sink for hand washing, liquid soap, paper towels and a Canadian Red Cross poster on how to wash hands.

Classroom training equipment protocols

  • All non-disposable equipment and mannequins used during the class will be cleaned prior to participant use (fabric equipment such as mannequin’s clothing and blankets will be either washed or quarantined at least 72 hours).
  • Each participant will use their own full body mannequins and practice all the skills on a mannequin in their own station two meters away from others.
  • All disposable materials will be provided for participant’s individual use, including gloves, one-way-valve, etc. (Pocket mask and disposable one-way-valve will be provided, but participants are welcome to bring their own.)
  • Disposable lung bags will be removed from mannequins after use. New replacement lung bags will be reinstalled in mannequins just prior to the next use.
  • Small props (such as EpiPens) will be cleaned and disinfected using 70% isopropyl or ethyl alcohol, or a similar disinfecting wipe after each user has handled the item and also prior to storage.
  • Hand sanitizer and disinfecting wipes will be provided for participants in the classroom. Participants should bring their own surgical/procedural/non-medical mask, tissues, water, coffee, two pens, and electronic device if they want to use a digital course manual (e.g. laptop, ipad, tablet, or smartphone).

Class size

  • It depends on the size of classroom, but there will be at least two meters physical distance between participants. No more than 18 participants in a class. Participants will stay in their own station all day to keep at least two meters physical distancing from one another.

That depends on what type of job you have or are applying for. Please contact the company or school you are applying to or email us for advice.  You can also check First Aid & CPR Courses.

AED is an abbreviation for Automated External Defibrillator. An AED is a machine used when giving CPR. AEDs save lives and all Red Cross certification courses except babysitting course include AED skills.

Most child care workers take the Emergency Child Care First Aid & CPR course which includes CPR level B. If you work with older children aged 8 years and over we recommend you take Standard First Aid & CPR level C. Standard First Aid includes skills for all age groups. If you still unsure which course to take, please call us or send us an email to discuss your situation and we will be happy to advise you.

Pre-reading is not required, however, if English is your second language, you may like to study the course book before your class. Once you have registered for a class you can email us to request a copy of the e-book.

Due to COVID-19, participants may use electronic device if they want to use a digital format course manual (e.g. laptop, ipad, tablet, or smartphone). A digital format course manual will be accessible to participants after registration.

Vancouver/Burnaby public classes are held at studio 301 in the Enterprise Center in Boundary View Plaza.

  • Address and Map: 3701 Hastings Street, Burnaby, BC. V5C 2H6
  • Parking: Off-street parking is available. There are 12-14 free off-street parking spots for building visitors, accessible via a code/barrier on a first come first serve basis. On-street parking is free on surrounding streets.
  • Accessibility: There is no elevator at this location. The classroom is up one flight of stairs.
  • Training room location: When you enter the building, follow the signs to your training room.
  • Family Plus First Aid does not have an office at this location.

Coquitlam public classes are held at Eagle Ridge Bible Fellowship (ERBF) – one block west of
Coquitlam Centre Mall and close to SkyTrain stations.

Parking: There is a large free car park at ERBF. Please park in the north car park and enter the building through the glass doors marked “Office Entrance.”

  • Accessibility: Automatic main doors and elevator access to the first floor classrooms.
  • Training room location: When you enter the building, follow the signs to your training room.
  • Family Plus First Aid does not have an office at this location.

If you want to take courses near Coquitlam area, please go to https://learnfirstaid.ca/

You will have access to relative digital book after the course. In the meantime, you can get a comprehensive guide from Red Cross website.  

View or download the comprehensive guide here.

Due to COVID-19, participants may use electronic device if they want to use a digital format course manual (e.g. laptop, ipad, tablet, or smartphone). A digital format course manual will be accessible to participants after registration.

Yes. Written knowledge evaluations are required for each Canadian Red Cross course that results in certification.

If English is your second language, or if you have a learning disability or difficulty reading, please discuss this with us when you register for the course or before your course date.

Knowledge evaluations must be completed individually — participants are not permitted to complete in pairs or as a group. Written knowledge evaluations are closed book evaluations.

If you do not successfully complete the knowledge evaluations you can go over your incorrect responses with the instructor immediately after the test.

Our goal is to help you feel more knowledgeable about first aid practices and better equipped to deal with a situation where first aid is required.

First Aid courses do require a certain degree of physical activity. For most people, the physical activity involved in a First Aid and/or CPR course should not pose a threat to their health. There are a small number of people who may find the physical activities in a course strenuous.

If you have any concerns about the level of activity involved in the course, please consult with your physician prior to attending the course. If you are unsure if you should participate in any aspect of the course involving physical activity, please email us and see the course instructor before the course begins.

Red Cross Certification

To be issued with a Red Cross certification, you will be required to fulfill the following requirements:

  • Attend 100% of the course. If you do not attend 100% of the course, the instructor will not be able to issue you with the certification. This is a requirement of Canadian Red Cross.
  • Participate fully during the course and be able to demonstrate the practical skills to the level required by the Canadian Red Cross.
  • Achieve a minimum score of 75% during the multiple choice test. If you have any concerns about your ability to pass the written test, please contact us before your course to discuss your situation. We will do everything we can to help you to be successful.

On successful completion of your course, you will be given access to your Red Cross First Aid or CPR certificate.

After each first aid/CPR courses, Family Plus First Aid submits the class roster to Red Cross. If you completed your course successfully, Red Cross will email you instructions on how to access your e-certification.

If you have an upcoming job interview or need your certificate urgently, please ask your instructor to give you a temporary certificate (valid for 30 days) to take away with you at the end of your course.

Due to COVID-19, we no longer issue temporary certificates on the spot.

In order to receive the Red Cross certification you need to:

  • Attend 100% of the course
  • Pass the written test
  • Demonstrate the practical skills to the standard required

If you do not pass the written test and/or practical skills section of your course, you may re-register to repeat a course. The cost for a repeat course is 50% of the original course fee +GST. Registration for repeat courses must be requested by emailing our office and registration must be done by phone.

Red Cross certification is issued by the Canadian Red Cross, not by Family Plus First Aid. For help accessing your Red Cross account or if you have questions about certification, please contact the Red Cross Center.

Red Cross Centre: 1-877-356-3226
You will need to provide:

  • First and last name
  • Email address
  • Phone number
  • Date of First Aid/CPR course
  • Name of First Aid/CPR course

Most Red Cross certification courses have a three year expiry. An exception is Basic Life Support (BLS), which has a one year expiry.

There is no expiry on participation courses such as Babysitting.

Your Red Cross certification will include the following information:

  • Red Cross logo
  • You first and last name
  • Course name
  • CPR Level e.g. A, B, or C
  • Certificate number
  • Expiry date (usually three years from issue date)
  • Issue date

Yes. Red Cross Standard First Aid is a national program. Your certificate is transferable between Canadian provinces.

Written knowledge evaluations are required for each Canadian Red Cross course that results in certification.

Knowledge evaluations must be completed individually — participants are not permitted to compete in pairs or as a group. Written Knowledge evaluations are closed book evaluations.

if a participant does not successfully complete the knowledge evaluation, they are permitted to remediate incorrect responses with the instructor. They are not required to observe a waiting period prior to remediation.

Participants who indicate a challenge with reading or writing may complete their knowledge evaluation verbally with the instructor provided that it is administered individually.

If a participant is unable to pass the written test after a second attempt, or if they do not pass the practical portion of the course, they will need to re-register and repeat the training.

Registration, Payment, and Cancellation Policy

You can register for a first aid or CPR course right here on our website or you can call us to register by phone.

To register for a course online you need a Visa or Mastercard. If you don’t have your own credit card, you could ask a family member or friend to register for you. If this is not an option for you, please call our office to make arrangements to pay by cash or business cheque.

We accept Visa, Mastercard, and business cheques. Payment must be received before the course date to hold your place. We will send you a course confirmation receipt by email within minutes of receiving your course registration.

For Family Plus First Aid cancellation policy, please view the answer to “What are Family Plus First Aid’s Terms and Conditions?” below.

Certification

First Aid and CPR

In order to obtain certification, participants must:

  • attend 100% of the course. Students who arrive late may be denied admission. Students who arrive late back from breaks may not be allowed to continue with the class.
  • participate in class activities and demonstrate their practical skills to the standard required by the Canadian Red Cross.
  • pass multiple choice test.

Transfers

N/A

Medical Issues

If you are unable to attend a course due to medical reasons, please contact us immediately as we often have wait lists for our courses. Re-registration requests must be made in writing and be accompanied by a doctor’s note that is signed and dated.

If it’s related to COVID-19, different protocols will be applied case by case. Please contact us, if applicable. If anything in COVID-19 Self Assessment Tool applies to you, please contact us for rescheduling.

Cancellations

N/A

No Shows

If you do not show up for your course, you will not receive a refund or be able to apply your payment to another course. If you were registered for the course by an agency, the agency may invoice you for the training.

Repeat Classes

If you do not pass the written test and/or practical skills section of your course, you may re-register for a repeat course. The cost for a repeat course is 50% or the original course fee +GST. Registration for repeat courses must be requested by emailing our office and registration must be done by phone.

If you do not receive certification because you arrived late or were late back from a break during the course, you will need to re-register for the course and pay the full course fee.

Blended Training

Participants must successfully complete the online self-study training before attending the classroom session.
Participants must complete the online component and email the completion card sent by Canadian Red Cross to Family Plus First Aid 3 days prior to in class date at the lastest before coming to the classroom for the skill component and written exam.

Participants are required to attend 100% of the classroom session. Participants who arrive late may be denied admission. Participants who arrive late back from breaks may not be allowed to continue with the class.

Participants are required to participate in class activities and demonstrate their practical skills to the standard required by the Canadian Red Cross.

Participants are required to obtain 75% in multiple choice written exam.

Family Plus First Aid reserves the right to change these terms and conditions at any time. Please contact us if you have any questions.

ESL Friendly Courses

All Family Plus First Aid ESL classes are offered at a comfortable speed with a more comprehensive explanation of the First Aid material provided. Our instructor is a former ESL English teacher who understands the language challenges common to ESL students. However, if you are concerned about language barrier, we highly recommend private class. ESL Friendly classes may run longer than regular First Aid courses since material is delivered at a more comfortable speed for students. Students can also receive material (via email) beforehand to help them prepare for the course material and First Aid language used in the course. Learn more about Private Group | Company Training

You will have access to the relative digital book after the course. In the meantime, you can get a comprehensive guide from Red Cross website to read before the course so that you will be more familiar with first aid language.

View or download the comprehensive guide here.

If you want to take first aid classes in Korean, please visit our Korean language site.