FAQ

That depends on what type of job you have or are applying for. Please contact the company or school you are applying to or email us for advice.  You can also check First Aid & CPR Courses.

AED is an abbreviation for Automated External Defibrillator. An AED is a machine used when giving CPR. AEDs save lives and all Red Cross certification courses except babysitting course include AED skills.

Most child care workers take the Emergency Child Care First Aid & CPR course which includes CPR level B. If you work with older children aged 8 years and over we recommend you take Standard First Aid & CPR level C. Standard First Aid includes skills for all age groups. If you still unsure which course to take, please call us or send us an email to discuss your situation and we will be happy to advise you.

Pre-reading is not required, however, if English is your second language, you may like to study the course book before your class. Once you have registered for a class you can email us to request a copy of the e-book.

Participants may use an electronic device (e.g., laptop, iPad, tablet, or smartphone) to access a digital course manual after registration.

Burnaby location: Studio 301 in the Enterprise Center in Boundary View Plaza.

• Address and Map:
• Parking: Off-street parking is available. There are 12 free off-street parking spots for building visitors, accessible via a code/barrier on a first come first serve basis. On-street parking is free on surrounding streets.
• Accessibility: There is no elevator at this location. The classroom is up one flight of stairs.

Langley location: 8790 204 St #1 Langley Township

• Address and Map:
• Parking: On-street parking is free on surrounding streets.

You will have access to relative digital book after the course. In the meantime, you can get a comprehensive guide from Red Cross website.  

View or download the comprehensive guide here.

Participants may use an electronic device (e.g., laptop, iPad, tablet, or smartphone) to access a digital course manual after registration.

Yes. Written knowledge evaluations are required for each Canadian Red Cross course that results in certification.

If English is your second language, or if you have a learning disability or difficulty reading, please discuss this with us when you register for the course or before your course date.

Knowledge evaluations must be completed individually—participants are not permitted to complete them in pairs or as a group. Written knowledge evaluations are closed-book evaluations.

If you do not successfully complete the knowledge evaluations you can go over your incorrect responses with the instructor immediately after the test.

Our goal is to help you feel more knowledgeable about first aid practices and better equipped to deal with a situation where first aid is required.

First Aid courses do require a certain degree of physical activity. For most people, the physical activity involved in a First Aid and/or CPR course should not pose a threat to their health. There are a small number of people who may find the physical activities in a course strenuous.

If you have any concerns about the level of activity involved in the course, please consult with your physician prior to attending the course. If you are unsure if you should participate in any aspect of the course involving physical activity, please email us and see the course instructor before the course begins.

We’re happy to work with you to schedule a private training. Please contact us

To be issued with a Red Cross certification, you will be required to fulfill the following requirements:

• Attend 100% of the course. If you do not attend 100% of the course, the instructor will not be able to issue you with the certification. This is a requirement of Canadian Red Cross.
• Participate fully during the course and be able to demonstrate the practical skills to the level required by the Canadian Red Cross.
• Achieve a minimum score of 75% during the multiple choice test. If you have any concerns about your ability to pass the written test, please contact us before your course to discuss your situation. We will do everything we can to help you to be successful.

Upon successful completion of your course, Canadian Red Cross will email your e-certificate to you via email.

 

 

In order to receive the Red Cross certification you need to:

• Attend 100% of the course
• Pass the written test
• Demonstrate the practical skills to the standard required

If you do not pass the written test and/or practical skills section of your course, you may re-register to repeat a course. The cost for a repeat course is 50% of the original course fee +GST. Registration for repeat courses must be requested by emailing our office and registration must be done by phone.

Red Cross certification is issued by the Canadian Red Cross, not by Family Plus First Aid. For help accessing your Red Cross account or if you have questions about certification, please contact the Red Cross Center.

Red Cross Centre: 1-877-356-3226
You will need to provide:

• First and last name
• Email address
• Phone number
• Date of First Aid/CPR course
• Name of First Aid/CPR course

Most Red Cross certification courses have a three year expiry. An exception is Basic Life Support (BLS), which has a one year expiry.

There is no expiry on participation in courses such as Babysitting.

Your Red Cross certification will include the following information:

• Red Cross logo
• You first and last name
• Course name
• CPR Level e.g. A, B, or C
• Certificate number
• Expiry date (usually three years from issue date)
• Issue date

Yes. Red Cross Standard First Aid is a national program. Your certificate is transferable between Canadian provinces.

Written knowledge evaluations are required for each Canadian Red Cross course that results in certification.

Knowledge evaluations must be completed individually—participants are not permitted to compete in pairs or as a group. Written Knowledge evaluations are closed-book evaluations.

if a participant does not successfully complete the knowledge evaluation, they are permitted to remediate incorrect responses with the instructor. They are not required to observe a waiting period prior to remediation.

Participants who indicate a challenge with reading or writing may complete their knowledge evaluation verbally with the instructor provided that it is administered individually.

If a participant is unable to pass the written test after a second attempt, or if they do not pass the practical portion of the course, they will need to re-register and repeat the training.

You can register for a first aid or CPR course right here on our website or you can call us to register by phone.

To register for a course online you need a Visa or Mastercard. If you don’t have your own credit card, you could ask a family member or friend to register for you. If this is not an option for you, please call our office to make arrangements to pay by e-transfer or business cheque.

We accept Visa, Mastercard, and business cheques. Payment must be received before the course date to hold your place. We will send you a course confirmation receipt by email within minutes of receiving your course registration.

For Family Plus First Aid cancellation policy, please view the answer to “What are Family Plus First Aid’s Terms and Conditions?” below.

TERMS AND CONDITIONS

Cancellation & Transfers

• No cancellations: Once registered, cancellation is not permitted.
• No transfers: Registrations cannot be transferred to another person.
• Rescheduling for medical reasons only:
  • A doctor’s note is required.
  • An administrative fee of $21 (incl. 5% GST) applies.
  • You may choose a new course date once within 6 months of the original date.
• Non-medical absences: If you miss the class for non-medical reasons, you must re- register as a new participant.

No Shows

• If you do not attend your course, no refund, credit, or transfer will be provided.

Schedule Changes by Family Plus First Aid

• If we must change or postpone a course due to unforeseen circumstances, you may:
  • Select a new course date within 6 months at no additional charge, or
  • Withdraw and receive a full refund.
• After a new date is selected: Any further rescheduling follows the standard medical rescheduling policy (doctor’s note + $21 fee).

Course Change Requests (Participant-Initiated)

• After you receive your registration confirmation email, requesting a change to a different course is subject to a $10.50 fee (incl. 5% GST).

Certification Requirements (Canadian Red Cross)

• 100% attendance:
  • Late arrivals may be denied entry.
  • Returning late from breaks may result in removal from the course.
• Active participation: You must participate in all activities and demonstrate required practical skills.
• Written exam: Minimum passing score is 75%.

Repeat Classes

• If you do not pass the written and/or practical components, you may re-register for a repeat class. The fee is 50% of the original course price + GST (paid by the participant).

Blended Training (Emergency–Basic / Standard–Intermediate)

• Complete the online self-study module before the in-person session.
  • If you attend in person without completing the online component: no certificate, no refund, and no rescheduling.
• Email the Canadian Red Cross completion card to Family Plus First Aid before the in-person class.
• The same in-person policies apply to both blended and in-person courses.

Travel & Scheduling (Out-of-Town Students)

• Confirm the course is running with Family Plus First Aid before booking flights, ferries, or hotels.
• If minimum enrollment is not met, we may reschedule you to another date.
• We are not responsible for travel or accommodation costs or other losses due to schedule changes.

Family Plus First Aid reserves the right to change these terms and conditions at any time. Please contact us if you have any questions.

All Family Plus First Aid classes are offered at a comfortable speed with a more comprehensive explanation of the First Aid material provided.

Also, we offer first aid classes in English, Korean, Chinese and Punjabi. Therefore, you can choose a language you feel the most comfortable in.

You will have access to the relative digital book after the course. In the meantime, you can get a comprehensive guide from the Red Cross website to read before the course so that you will be more familiar with first aid language.

View or download the comprehensive guide here.